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Privacy Policy

Last updated on: 29/08/2025

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This Privacy Policy outlines how Catarina Lopes, trading as The Saudade Studio collects, uses, and protects your personal information when you visit the website or use our services.

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Our Contact Details

Email: hello@thesaudadestudio.com​

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1. What information do we use, collect and why

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​- In order to provide services, operate customer accounts and guarantees, provide service updates or for marketing purposes, we collect or use the following information:

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  • Names and contact details

  • Website user information (including user journeys and cookie tracking)

  • Records of meetings and decisions

  • Account information, including registration details

  • Marketing preferences

  • Purchase or viewing history

  • IP addresses

  • Records of consent, where appropriate.

 

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2.   Lawful bases


- Our lawful bases for collecting or using personal information to provide services, operate customer accounts and guarantees, provide service updates or for marketing purposes are:

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  • Consent

  • Contract



3 . Where we obtain your personal information from

- In most cases, we will collect any personal information from users directly when they do any of these things:
 

  • purchase any of our products or services;

  • fill out a form on our website;

  • subscribe our newsletter or mailing list;

  • request marketing to be sent to you;

  • get in touch via any of our social media channels;

  • enter a competition, promotion or survey;

  • accept cookies and other tracking technologies on any device you use to interact with us; 

 

4 . How long do we keep information 


- Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the users’ consent.
 


5.  Who we share information with

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- We will only ever share information with organisations we’re legally obliged to share that personal information with, or with the emergency services where necessary.
 


6. Your Data Protection Rights / UK GDPR and the Data Protection Act 2018

- We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Under the UK GDPR, you have the following rights:

  • The right to access your personal data

  • The right to correct inaccurate or incomplete data

  • The right to request deletion of your data where applicable

  • The right to restrict processing of your data

  • The right to data portability

  • The right to withdraw consent for marketing communications at any time

  • The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated

 


7 . How to complain 

- If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. Our registration reference is ZC010327.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Cookie Policy

Last updated on: 17/08/2025

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This is the Cookie Policy for The Saudade Studio, accessible from https://www.thesaudadestudio.com/

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1. What are Cookies

- As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

2. How we use Cookies


- We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

3. Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

4. The Cookies we set 

a. Account related cookies

- If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

b. Login related cookies

- We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

c. Email newsletters related cookies

- This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

d. Forms related cookies

- When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

e. Site preferences cookies

- In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

f. Third Party Cookies

- In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

5. More information


- Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read this helpful Cookies Policy article.

However if you are still looking for more information then you can contact us below:

Email: hello@thesaudadestudio.com

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